Repeat Prescriptions

Ordering

You can order your repeat prescription by using the NHS app, emailing your surgery or leaving a voicemail on 01827 280837.

We strongly recommend you request your repeat prescription a minimum of 5 working days before you run out of your medication.

If you have less than 2 days supply, please contact your surgery directly and ask for an urgent prescription to be issued to us.

Prescription locker

We offer a 24 hour prescription locker so that you can collect your repeat prescriptions at your convenience. Please see the prescription locker page here for details.

Delivery

We offer prescription deliverys where required. Please note this is a chargable service as it is not funded through the NHS.

Other Information

We are only able to order your prescription and have no control over whether your doctor issues the prescription or not. If you have ordered an item and it has not been put on your prescription please contact your surgery.

Possible reasons for this include:

• The Doctor may wish to see you for a consultation prior to issuing a repeat for your medication.
• The request may be refused if your are ordering too early.
• You Surgery has printed the prescription (instead of sending it electronically) and has not informed us.

Although we make every effort to get your prescription organised in the time frame we have specified, we are dependent on your doctors surgery issuing us with a prescription. We cannot guarantee that your medication will be ready to collect.

Repeat Dispensing

We can dispense repeat dispensing prescriptions (also known as BATCH prescriptions) issued by your doctor. This service is different from a normal repeat prescription as your doctor does not need to be contacted every time you need your medication. Currently this NHS system is a "work in progress" and we do not recommend it. Ordering your prescription when you need it is more reliable.